The County of Maui announced on May 5 the launch of its newly redesigned primary website, www.mauicounty.gov, in partnership with CivicPlus. The new site features enhanced navigation, improved document search tools, a chatbot powered by artificial intelligence, and accessibility options for users.
The updated website is intended to make it easier for residents to access county services and resources. Mayor Richard Bissen said, “Our goal in redesigning our website was to better reflect our unique community and make it easier for residents to access County services and resources. It’s one more step in our ongoing commitment to improving how people connect with their government and get the support they need.”
Some of the key improvements include a new layout with icon buttons for frequently visited pages, self-service portals for payments and online services, an AI-powered chatbot tool, enhanced document search capabilities, redesigned graphics with thematic colors and symbolism, as well as accessibility tools such as AudioEye and DocAccess that translate documents or convert PDFs into screen reader-compatible formats.
Director of Communications and Government Affairs Laksmi Abraham said the project marked the first major redesign of the county’s website in over ten years. “Modernizing our digital platforms is critical to our broader goal of strengthening communication tools across the County and improving how we share information and connect with our community,” she said.
County Chief Technology Officer Kim Albright highlighted CivicPlus’ content management system as providing industry-leading features: “CivicPlus’ content management system provides a set of industry-leading features, well-designed layout and functionality, giving our team the tools to deliver timely, accurate and accessible information to the public,” Albright said. “It allows us to manage content more efficiently, improve the user experience and ensure our website remains responsive to the needs of our community.”
CivicPlus serves more than 7,500 local government customers through its Civic Experience platform that connects county employees and elected officials with users from Maui Nui as well as other locations.
